1. Notes on Return and Exchange Applications

• Please make sure that the purchased products are those sold on the QBER Quantum Technology official website in order to enjoy the right to return or exchange within the inspection period.
• All purchases on the website are entitled to a "seven-day inspection period" according to the Consumer Protection Act of Taiwan, starting from the day after the goods are delivered. If there are any issues with the received products and you need to apply for a return or exchange, please log in to the website as a member, leave a message in the order section, or call 06-3553320 #9 Customer Service Center, and provide the order number and purchaser's name to apply for return or exchange.

2. Consumer Protection Act of Taiwan

• Consumers have a seven-day inspection period starting from the day after receiving the goods (including holidays). Those who wish to return or exchange the goods should submit their applications within this period. Applications submitted after the deadline will not be accepted.
• The "inspection period" is not a trial period. Returned products must be in brand-new condition and fully restored to their original packaging (including the product itself, accessories, gifts, original packaging bags, boxes, and papers). Please do not omit any accessories, inspect the product by yourself, or damage it.
• The original outer box and packaging are part of the product. Loss, damage, or missing parts may affect your rights to return or exchange the goods. Products that have been unsealed, used, cannot be restored to their original condition, and lack integrity cannot be returned or exchanged.

3. Return Regulations Explanation

• If the product includes the main body, accessories, gifts, and inner and outer packaging (bags, boxes, papers), refunds will not be provided for missing or damaged parts.
• Except for defects, orders with gifts cannot be specified or exchanged.
• Starting from the day after the application for return is submitted, if we are unable to contact you or if the goods are not returned, the return application will be automatically canceled, and re-application will not be possible.
• During the seven-day inspection period, unless defects are discovered after unsealing or the wrong product is shipped, products from QBER Quantum Technology that are consumables or personal items cannot be returned once unsealed.
• For return orders within the seven-day inspection period, QBER will bear the shipping costs. Please provide the shipping address and contact information. QBER will arrange for Hsinchu Freight to pick up the goods.
• For returns within the seven-day inspection period up to four months later, consumers will be responsible for the shipping costs to return the goods to: QBER - Returns Department | No. 3, Lane 71, Yong'an Road, AnNan District, Tainan City | 06-3553320.

4. Exchange Regulations Explanation

• Applications for exchange are mainly for defective or incorrectly shipped products. If it exceeds the seven-day inspection period (including holidays), exchange services cannot be provided. To avoid disputes, please inspect the goods promptly upon arrival.
• For defective or incorrectly shipped products, QBER will bear the shipping costs for exchanges. Consumers must provide a valid shipping address, contact person, and phone number.
• Combination or random products do not provide selection-based exchange services.
• If the purchased product has been unsealed and used and cannot be restored to its original condition, exchange cannot be processed.
• If the product is damaged, soiled, or the packaging is incomplete due to improper disassembly or use by the consumer, making it unsellable, exchange cannot be accepted.
• Due to differences in screen resolutions of each computer or mobile phone, there may be color deviations between website photos and actual products. Exchange standards will still be determined by QBER.

5. Refund Procedure Explanation

• Once the return application is approved and the product is confirmed to be returned to QBER, the refund process can be initiated. Please refer to the "Return Regulations Explanation" for details.
• Credit card full payment: After the refund application process is approved, a refund notification will be sent by the backend system. Refunds for consumer payments within the seven-day inspection period will be credited back to the original credit card within 5-7 working days. If the refund period crosses the consumer's credit card billing date, the amount will be refunded on the next month's statement.
• Partial refund: Refunds will be transferred to the bank account provided by the consumer. For credit cards, the online refund will be credited back to the original credit card.
• ATM transfer: The funds will be transferred to the consumer's designated bank account. Please provide the bank account details (account name, account number, branch code) during the return process. After the refund is successful, consumers need to check their passbook for confirmation.
• Cash on delivery: The funds will be transferred to the consumer's designated bank account. Please provide the bank account details (account name, account number, branch code) during the return process. After the refund is successful, consumers need to check their passbook for confirmation.
• For refund orders with the use of shopping credits, the credits cannot be refunded after returning the goods.